At TheLara, we strive to offer a simple and secure shopping experience. To keep things straightforward for our customers, we currently accept only Cash on Delivery (COD) as our payment method.

1. Accepted Payment Method

• Cash on Delivery (COD):
  Payment is made in full with cash at the time of delivery. Please ensure that someone is available to receive and pay for the order at the provided delivery address.

2. Order Confirmation

• After placing your order, you will receive a confirmation email or SMS with your order details.
• Our team may contact you to confirm the order before shipping.

3. Payment Requirements

• Please prepare the exact amount in cash at the time of delivery. Our delivery partners may not carry change.
• Payment must be made in local currency unless otherwise agreed upon in advance.

4. Delivery and Non-Payment

• If payment is not made at the time of delivery, the order will be returned, and you may not be eligible for COD service on future orders.
• Repeated non-payments or refusal to accept COD orders may result in account suspension.

5. Returns and Refunds

• In case of an approved return (as per our Return Policy), refunds will be processed through store credit or exchange only. No cash refunds will be issued.

6. Changes to the Payment Policy

• Thelara reserves the right to update or modify this policy at any time without prior notice. Please check this page regularly for any changes.

7. Contact us

• If you have any questions or concerns about our payment policy or need assistance with payments, please don’t hesitate to contact our customer support team at support@thelara.site. We’re here to assist you!